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Ecomm11

Shipping & Exchange Policy

Last updated: October 2026

1. Overview

Ecomm11 provides e-commerce account management and related services (account management, listing optimisation, advertising management, onboarding, audits and virtual assistant services). We do not sell or ship physical goods. This policy explains how our services are delivered, what happens if you want to change a package, and how corrections to delivered work are handled.

2. No physical shipping

  • Nothing is dispatched by post or courier. No shipping charges apply to any Ecomm11 service.
  • All deliverables (listings, content, creative assets, reports, audit documents and similar) are delivered digitally: by email, through the client portal, or directly inside your marketplace or store account.
  • Work on your marketplace or store account is carried out in that account itself and is visible there as it is completed.

3. Service delivery

  • Work begins after payment is received and the information, access and documents listed in your proposal or order have been provided.
  • Delivery timelines are stated in your proposal, order or service description. Timelines depend on the Client providing the required inputs and on marketplace approval processes, which are outside our control.
  • Monthly retainer services are delivered on an ongoing basis throughout each billing month, with reporting as described in the service package.
  • If we expect a delay, we will tell you by email and agree a revised timeline.

4. Exchanges and package changes

  • Services cannot be returned or exchanged once work has started.
  • You may ask to move to a different package or add services at any time by writing to info@ecomm11.com. A change to a monthly retainer takes effect from the next billing cycle; any difference in fees is invoiced or adjusted from that cycle.
  • One-time services (such as audits, onboarding or listing work) can be changed only before work has started.

5. Corrections to delivered work

  • If a deliverable does not match what was agreed in your proposal or order, email us within 7 days of delivery with the details. We will correct it at no extra charge.
  • Changes to the agreed scope after delivery (new requirements, additional products or markets) are quoted separately.

6. Refunds and cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy. Our Terms of Service apply to all services.

7. Contact us

For questions about delivery, package changes or corrections:
Email: info@ecomm11.com
Phone: +91 911 891 1171
Address: 1st Floor, 708, Manas Enclave, Indira Nagar, Lucknow, Uttar Pradesh 226016